Understanding e-Query

E-Query is an electronic query system implemented in Malaysia, designed to streamline the process of obtaining information and conducting transactions with public agencies. This system enables individuals and businesses to submit inquiries and requests online, reducing the need for physical visits to government offices.

In the context of business e-query is mostly used to retrieve company information.

 

Implementation and Services

The system is part of Malaysia’s broader initiative to enhance public sector efficiency through digitalisation. It encompasses various services, from checking application status to requesting official documents. E-Query’s user-friendly interface facilitates easy access to government services, promoting transparency and accountability in public administration.

 

User Benefits

By leveraging E-Query, users can save time and resources, benefiting from the convenience of accessing services from anywhere. The system also helps in reducing the bureaucratic backlog, speeding up the response time for public inquiries and requests.

 

Future Developments

The Malaysian government plans to expand E-Query’s functionalities, incorporating more agencies and services into the system. This expansion aims to create a comprehensive digital platform that meets the evolving needs of the public and the economy, further enhancing Malaysia’s digital infrastructure and public service delivery.

In conclusion, E-Query represents a significant step towards digitalising public services in Malaysia, offering a convenient, efficient, and transparent platform for interactions between the government and the public. Its continuous development is set to further streamline administrative processes and improve the overall quality of public service provision.